Deviation management in stores and logistics with InControl

Challenges in retail and logistics

Companies in the retail and logistics sector face situations on a daily basis that require quick action and clear documentation:

• Occupational health and safety incidents — injuries, accidents and risks in the workplace leading to sick leave.
• Quality deficiencies — faulty goods, damaged products or lack of handling.
• Customer Reclamations — dissatisfied customers that affect the brand and sales.
• Logistics problems — delays, incorrect deliveries and stock failures that interfere with operations.
• Wastes and losses — theft, damage or mishandling resulting in financial loss.

Without an effective system, these problems risk becoming recurrent and leading to increased costs and poorer customer satisfaction.

InControl — the platform for structured anomaly management

InControl is a platform that makes it easy for all employees to report anomalies directly on their mobile or tablet. All information is collected in a central location and can be followed up through automated workflows.

Features of InControl

• Real-time reporting — deviations are recorded directly at the workplace.
• Centralized information — provides overview and support for analysis.
• Automation — workflows assign responsibilities, send reminders, and escalate as needed.
• Follow-up — ensures that actions are implemented and documented.
• Reports and Analyses — identifies patterns, causes and areas of improvement.

Benefits for retail and logistics

By using InControl, retail and logistics companies can achieve:

• Improved customer experience — through faster and more professional handling of complaints.
• Increased efficiency — less manual administration and clearer responsibilities.
• Reduced costs — fewer errors, less waste and better quality assurance.
• Better working environment — reduced risks and clearer safety procedures.
• Increased transparency — all information is collected in one place and becomes traceable.
• Regulatory compliance — support for compliance with laws and standards.

Ease of implementation

Introducing InControl into your business is easy. We offer support at every step:

1. Needs analysis — identification of challenges and objectives.
2. Configuration — adapting the platform to your processes.
3. Education — introduction for employees.
4. Supporto — Continuous support to ensure long-term benefit.

Summary

Deviation management in store and logistics requires structure and clarity. With InControl, you get a platform that simplifies reporting, monitoring and analysis — and that strengthens both customer experience, work environment and profitability.

Want to know more about how InControl can support your business?
Kontakta oss för en demo.