By visualizing quality deficiency costs, Lantmännen has aroused an internal interest in quality work. They can see where and in what processes deviations occur and what it costs the organization.
“Dashboards have made a big difference for us. In the past we could say that something happened “very often” without understanding in depth how it affected us, today we can see what it actually costs us, which has made a big difference.
Since the introduction, we can see that quality deficiency costs have decreased,” says Marie Holmberg, Specialist for Quality Systems and Improvement
Quality deficiency costs are calculated according to research, amounting to at least 10% of a company's turnover. Despite this, there are still companies that do not measure them, but Lantmännen Lantbruk has found a successful concept to find and reduce their quality deficiency costs. They have both an organizational function that coordinates all the work around deviations, and developed their case management system InControl with Munkeby's solution for dashboards so that it is easy to track deviations and see who is driving costs.
“By putting costs on anomalies, it is easier to prioritize which ones to fix first. It is not always the large amount that costs the most,” says Pernilla Rydberg, Head of Quality, Environment, Occupational Safety and Health.
Quality deficiency costs are today one of Lantmännen Lantbruk's most important quality parameters. Today, they can track their costs per process, per case, business area, local plant and divisional level, and managers are measured by their quality deficiency costs, among other things.
Lantmännen Lantbruk and Munkeby Systems started to develop the monitoring of quality deficiency costs almost two years ago. The basis is the case management system InControl, where discrepancies, complaints, incidents, audit deviations and more are recorded. The result was a visual interface in the form of graphs on dashboards where all managers can follow their cases and delve deeper into the statistics.
For example, you can see which processes have high costs, compare different plants and see their results directly.
“The interface with dashboards is a success factor in our quality work. There has been a much greater interest in quality deficiency costs since we launched it and the simpler we make the system, the greater the benefit for users,” says Pernilla Rydberg.
Lantmännen Lantbruk has also developed dashboards for monitoring audits and anomalies and uses InControl to plan several types of audits and rounds, both internal and external. With the help of a dashboard, it is easy to see which questions and areas are causing remarks and discrepancies. It will be easy to see what they should focus on to improve the business.
The analysis and dashboards are part of the success, but Lantmännen Lantbruk also has a leadership that encourages quality work, an organisation and a quality management system associated with the case management system.
“Quality work requires an organisation that can monitor deviations and not just register them. We have developed procedures and common classifications and all deviations pass through our coordination group, which ensures that the right person handles the case and follows up on how things are going. If someone needs our support, the system provides a good basis for dialogue,” says Marie Holmberg.
Lantmännen Lantbruk continues to develop its quality work with the help of InControl.
“We have a good dialogue with Munkeby Systems about the development of the system. We can make some adjustments ourselves by adding more fields and classifications if we want to follow up on something specific. We also import data from our business data systems to obtain more basic data,” says Pernilla Rydberg.
What will be the next step in the development of quality work?
“We want to be able to produce more information about each case and have more developed support for root cause analysis in order to prevent and correct quality deficiencies,” says Marie Holmberg.
Lantmännen is an agricultural collective owned by 19,000 farmers and operates throughout the value chain from farm to table.
Lantmännen Agriculture is one of the divisions and has four business areas: plant growing, grain, feed and machine. They have been working with Munkeby Systems' case management system InControl for more than ten years.
35 years of expertise in case and deviation management.
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